Category Archives: Business

Business Process Outsourcing (BPO) Services

Outsourcing is generally classified as an organization entering into a contract with another organization to manage and operate one or more of its business processes. Business process outsourcing is often classified as a back office outsourcing that involves business transactions like financing and accounting, human resources and also front office outsourcing such as customer related services like contact center services.

Technology nowadays are very innovative and so much advanced, yet most companies, businesses or even enterprises choose to outsource their business functions, partially or entirely to an external service provider. Business sectors usually outsourced include real estate, accounting processes, human resources and information technology. However, most companies prevalently outsource customer support and call center functionality such as customer service, telemarketing, web designing, web development, CAD, virtual assistance, marketing research and many others.

BPO services are equipped with highly efficient and abreast facilities that can satisfy client’s needs and expectations. New facilities are more likely to have developed of a BPO service provider like IVR, ACD, voice logging, predictive dialer software, fax on demand and soft phone.

BPO services mostly consist of three category, these categories are inbound, outbound and back office. They are supported and enforced by proficient and well-trained agents that assist, manage and provide help with the whole business transactions through abundant outbound and inbound call services. Call center agents are intellectually groomed by prolific and intelligible superiors, informing them all about phone etiquette or in proper handling of clients over the phone and in assisting calls regarding to surveys, lead generation, lead verifications, sales and collections.

Benefits of Back Office Processing Service

Back office tasks usually consist of various non-core business activities. Organizations usually lack expertise in these areas as they don’t have the required knowledge, experience, infrastructure and manpower to complete these tasks properly. This developed a great business opportunity for BPO industry which grabbed the opportunity and started offering back office support services to other organizations. This relationship proved highly beneficial for both clients and service providers, and has today become an extensively followed business strategy.

Mentioned below are some of the benefits of back office processing services for businesses

Extra Time: Today, time is equal to money for organizations. The more time they get to spend on their core business activities, the better their business performance could be. By outsourcing their various non-core activities they are able to focus on things that matter the most for them and in which they have specialization. The management could spend more time on making critical business decisions and developing business strategies.

Enhanced Solutions: The services provided by third party vendors are usually of very high standard as they have the required knowledge and experience of doing the job. When an expert is doing the job then you are definitely going to get the best results out of it. They maintain proper infrastructure and resources which enables them to deliver high quality services to their clients.

Greater Profits: By outsourcing your work to offshore vendors, you can easily increase the performance of your business in those segments. Further, as you are able to focus on your core activities therefore your performance in those segments also improves. Thus, you are able to enhance the overall performance of your business and achieve greater profits from it.

Cost Effective: The outsourcing strategy is highly cost-effective. The organizations are not required to spend money on infrastructure development, agent hiring, training, equipments, technology and other things required for running an in-house process. It can help you in saving up-to 70 percent of the total expenses required for running the process in-house. The outsourcing strategy is well known for being a cost effective strategy and this is one of the main reasons for its wide spread popularity and extensive usage.

Wide Array of Services: There are many tasks that come under back office activities. Offshore vendors provide a wide range of services which include all the major back office services. Whether you require simple data entry services or need Data Capturing Services, you can always rely on them. You don’t have to search for a new vendor for every requirement as a single vendor can offer you all the services.

Field Service Management Reporting Strategy

As both customer demand and competition increase and become more complex, you must continually strive to grow service revenue and profits through innovation and improved productivity. This involves managing various (and sometimes new) service products and service level agreements – often with new and unique characteristics and requirements.

Managing all of this data requires a comprehensive reporting strategy that properly identifies and measures all key metrics. At the same time, you must set manageable targets or other comparisons for each metric. The most effective method of managing large volumes of data is to use exception reporting to identify and track the variances. By quantifying these variances you can prioritize and develop actionable items to address critical shortfalls.

None of the above is simple or easy to implement. But without a planned approached, the reporting will be disconnected and incomplete. In addition, unless standardized reports are used consistently across your entire field service business, the ability to implement and enforce best-practice procedures will be greatly compromised.

Addressing the entire breadth of service reporting can be daunting. This article discusses one segment of service operational reporting which is generally focused on efficiencies and resource management with a short-term (1-30 day) outlook. Specifically, we will look at the Standard Service Pipeline Report structure which provides a holistic approach to track each customer request as it flows through your entire service process.

Benefits of Back Office Support Team for Your eCommerce Business

Businesses worldwide have started embracing the unlimited scope of web. Popularity of the internet and increase in the number of handheld device users make eCommerce a viable platform for gaining more sales.

However, finding the right eCommerce service provider is the most challenging job for any business. The best way to identify most reputed and reliable service providers is by analysing their previous works. You should also consider factors such as experience, expertise and infrastructure. There are innumerable benefits that you can enjoy by hiring professional eCommerce service providers.

One of the main provisions of eCommerce service providers is back office support and it is inevitable for the success of any business. Some of the main inclusions in back office support are detailed below.

Staffs in a professional company are capable to handle voluminous orders with perfection. They methodically manage the order processing process.. Firstly they scrutinize the products and your store. Then the experts carry out all the processes including order tracking, sending notifications to customers and clients about order details as well as assuring hassle-free order delivery.

An eCommerce back office support team offers great quality inventory management services. The professionals regularly verify the inventory details and keep on updating the store in a timely manner. This provides your customers all needed information regarding product availability, changes in prices and new offers etc. An updated store definitely increases customer loyalty.

Email and chat support can surely bring immense favours. It helps you to build and maintain relationships which is very important for the success of any business. A back office support team has professionals who can furnish the visitors on your website with all information, suggestions and assistance they need. A typical back office support team also avails you complete account support and manages every type of bookkeeping.

It is important that you take care of all the sections of your store. An expert service provider offering back office support performs activities just like an administrator. They help in continuously managing and properly maintaining your eCommerce website in a professional and perfect manner.

Cross-selling and upselling techniques paves way for boosted sales. An experienced professional knows how to make the best use of these techniques. They shrewdly present your products in an attractive and convincing manner to make people place more orders.

Benefits of a Serviced Office

In today’s economy, it is difficult for any business to keep afloat let alone make a profit. Often times, businesses are forced to cut back on expenses leaving them without the necessary staff or tools to do the job as professionally as they would like. A serviced office may be the solution you are looking for in order for you to cut expenses and still maintain your professional image.

A serviced office is an office building that is fully equipped and run by a facility management company. While there are some differences in serviced offices most of these offices then rent office space, suites, or entire floors to businesses. In most cases, these suites or offices come furnished and oftentimes tenants or individual business share conference rooms, reception services, and the use of business machines making it possible to cut costs while still having the necessary services to continue business in a professional manner. Most large cities around the world have serviced offices.

There are many benefits to a serviced office these include:

• An impressive address. Since most offices are located in the prime business districts of large cities they often have impressive addresses that makes potential clients feel as though they are doing business with highly successful companies which increases their trust even if they are new to your business.

• Full time security. Since the company provides the security for the entire building there is no need for each business to go to the expense of hiring their own security company to protect their business.

• Shared receptionist. Since a receptionist services often come as part of the rental package, you don’t have to pay extra for this employees services which can literally save a company thousands of dollars a year.

• Extra support staff as needed. While many offices do charge extra for the use of support staff such as secretaries this can still save a business a lot of money since you pay for these types of staff members only when you need their services saving you the cost of maintaining full time employees you may not need.

• Included utilities. When you rent your office space your utilities are included as part of the rent. This means saving even more on those high utility costs.

• It allows you to expand your business as needed since they are more flexible than the traditional type of office rentals.

Service offices offer solutions to meet the financial and professional needs of almost any type of business. Since the office building itself is secured and maintained by the company that rents to individual businesses it provides a safe environment for the companies that rent offices and suites. Businesses can find space on short notice and are able to use a serviced office on a short term/ long term basis making these offices the ideal solution for businesses that are just starting out, moving to a new city or in the process of expanding and need temporary additional space while looking for or waiting to move into a larger facility.

Managed Service Back Office Services

With the growth of the IT sector now we find a big range of the IT support services. Managed services have been introduced as a boon for small and medium sized business organizations. They provide a distinct business solutions integrated with the latest tools and technologies for the benefit of the organization. The factors like network connectivity and downtime directly impact the efficiency of the managed services providers.

Many providers and other server support firms follow a fine troubleshooting process/model to stop the snags. This process saves the time in finding the unnecessary problems because now you can extract the root cause of the issue with the troubleshooting. It is a crucial part of the process because your solution depends on how effectively the troubleshooting is done.

With the managed services you can you can create your own IT department and can handle the issues without having any overhead cost. The services and applications are managed 24/7 from a remote console. By taking the managed services the business can have many benefits which led to the growth of the company.

In this everything is managed from a remote location hence there will be very less onsite visits. You can utilize your workforce more efficiently. Many issues can be handled at a time remotely from a single location. Most of the IT infrastructure management companies are offering the managed services. The good point of it is that you don’t have to create your own internal department for support services because outsourced services do the job for you. Your operational costs cut down and save time. It increases the productivity and efficiency of the staff.

However the most robust is the IT department and infrastructure most of the businesses are confused to set the expenditure on the IT support services each month. Managed services cover the network monitoring, proactive and unlimited remote support and with this you can plan your budgets easily. Another aspect is the costs on the training and development of the employees if a firm creates its own IT department. Costs are high on the new training methods and tools for the staff but with managed services you don’t need to worry about it and the staff works as an extension of your department and they have the latest tools and techniques of handling the issues.

The future of the outsourced managed services is very bright because whether you are any of the firms like energy & power, healthcare, banking & insurance, business process outsourcing, technology, an outsourced IT department is required which can take care of the technical issues happened suddenly which may harm your business.