Microsoft Office Error Message

Microsoft Office Error Message

You receive error messages when you start Word

This article is a consolidation of the following previously available article: 328167


When you start Microsoft Office Word, you may receive error messages that are similar to the following error messages:

run-time error.
subscript out of range.
Compile Error in hidden module module name.
Visual Basic Error – Object doesn’t support this property or method.
Cannot display the template add in template is not valid template name.
Word cannot open this document template template name.
module name cannot be found.
Command cannot be performed because a dialog box is open.
Cannot open this file file name.
The file cannot be opened.
Microsoft VisualBasic – The macros in this project are disabled.
The add-in template is not valid.


This behavior occurs because an add-in in one of the startup folders is not compatible with Word.


To identify the add-in that may be causing the behavior, follow these steps:

  1. Quit all Microsoft Office programs, including Word and Microsoft Outlook.
  2. Open the following folder for depending on your version of Word.For Microsoft Office Word 2010:
    Program Files\Microsoft Office\Office14\Startup

    For Microsoft Office Word 2007:

    Program Files\Microsoft Office\Office12\Startup

    For Microsoft Office Word 2003:

    Program Files\Microsoft Office\Office11\Startup

    For Microsoft Word 2002:

    Program Files\Microsoft Office\Office10\Startup

    For Microsoft Word 2000:

    Program Files\Microsoft Office\Office\Startup
  3. Move any files that are located in that folder to your desktop.
  4. Open the following folder:
    Documents and Settings\username\Application Data\Microsoft\Word\Startup
  5. Move any files that are located in that folder to your desktop.
  6. Restart Word.

You can also troubleshoot Word startup issues by using the Support Template. For more information about how to use the Support Template, click the following article number to view the article in the Microsoft Knowledge Base:

820919 How to troubleshoot problems that occur when you start or use Word 2003 or Word 2002
Restart your device

Wait a few minutes, restart your device, sign back in, and restart your app.

Repair Office from the Control Panel

How you get to the repair tool depends on your operating system. Choose your operating system from the drop-down list below.

Uninstall and reinstall Office

Uninstall Office using easy fix

  1. Click this easy fix button to uninstall Office.Easy fix download button indicating an automated fix is available

Having trouble installing Office? Use the offline installer

The Office offline installer may help bypass potential proxy, firewall, antivirus, or Internet connection issues that might occur during an Office 2016 installation.

For steps to install an offline version of Office 2016, see Use the Office 2016 offline installer and select the correct tab for your version of Office.

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